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Reach out to our team at support@elevatehometech.com within 30 days of delivery to initiate your return request.
We will email you a prepaid return shipping label along with clear instructions on packaging your items securely.
Drop your securely packed electronics off at the designated carrier location using the provided return label.
Once inspected at our Broken Arrow facility, refunds are promptly issued back to your original payment method.
Eligibility Requirements for Refunds
To qualify for a full refund, items must be returned within the 30-day window in their original packaging, including all accessories, manuals, and cables. Electronics showing signs of physical damage, missing parts, or unboxed components may be subject to a partial restocking fee.
Defective or damaged items received upon delivery are covered under our immediate replacement guarantee. Please notify our support team within 48 hours of receipt if your hardware arrived compromised, and we will rush a brand-new replacement right to your door.